Logging in and user roles

First login

Your account is created by your company administrator. You will receive an email with your login and a "Set password" button («Задать пароль») — you set the password yourself.

1. Click "Set password" in the email. The "Set your password" page («Задайте пароль») opens with your login and company.
2. Enter a password, repeat it and click "Save password".
3. You will see "Password set. Log in with it." («Пароль задан. Войдите с ним.»), and the login page opens with your login already filled in. Enter the password and click Log in.

The link is valid for 7 days and works only once. If it has expired or has already been used, the page offers "Log in" or "Forgot password?". You can also ask your administrator to send the link again.

On your first login the documents window opens — see Documents at login.

How to log in

1. Open the LogiFlow address in your browser: https://lk.logiflow.ru. LogiFlow used to live at lk.logiflow.pro — if you used that address, see LogiFlow has moved to a new address.
2. In the "Login" field enter the login from the email you received when the account was created. For an administrator who registered the company themselves, the login is their email.
3. Enter your password.
4. Click Log in.
5. If there are documents you need to accept, the documents window opens — see below.

Email not confirmed yet

This happens only to someone who registered the company themselves and did not enter the code from the email. After the login and password, the "Confirm email" step opens; a new 4-digit code is sent if the previous one was sent more than 5 minutes ago. With a wrong code the system shows how many attempts are left; if the code has expired or the attempts are used up, click "Resend code". More details — Company registration.

Forgot your password?

1. On the login page click "Forgot password?" under the password field.
2. Enter your login or email and click "Send link".
3. In the "Password recovery" email click "Set a new password". If several accounts are linked to the address, the email lists them all — each with its own button.
4. Enter a new password, repeat it and click "Save password".
5. Log in with the new password.

The link is valid for 1 hour and works only once. The new password ends the open session of this account and lifts the login lock.

The email didn't arrive

The email is sent only if the account is active and has an email address. Check your "Spam" folder and request the link again — no more than three emails per hour go to one address. If that doesn't help, contact your company administrator.

Documents at login

The documents window opens on your first login and whenever a new edition of the documents takes effect. On the first login it is called "Welcome to LogiFlow" («Добро пожаловать в LogiFlow»; for an invited employee or client — with the line "Company «…» has given you access"), otherwise "Review the documents" («Ознакомьтесь с документами»).

The window contains only what needs to be accepted now. Each section has its own checkbox:

• Contract on behalf of the company — only for the administrator and the head, if the company has not yet accepted the current edition: links to the Offer agreement, the Terms of use, the Subscription, pricing and payment rules, the Personal data processing instruction, and one checkbox "On behalf of the company I accept…". It is enough for one administrator or head to accept the contract.
• Consent to personal data processing — the full text; each user gives consent for themselves.
• Data processing by the assistant (AI) — an excerpt from the Personal data processing policy and a link to the full document. Only for staff: the assistant is not shown to clients, so they do not have this section.

Tick all the checkboxes and click "Continue". "Decline and log out" returns you to the login form: you cannot work in LogiFlow without accepting the documents — this applies to everyone, including clients. At login the window waits 10 minutes for your decision; if the time runs out, log in again.

If a new edition takes effect while you are working, the same window opens on top of the open page. The page and any unsaved data under it stay — after "Continue" you carry on from the same place.

How to open a document

A document link opens its text in a window on top of the screen: the edition, the dates and an "Open on the website" link. Clicking a link does not tick the checkbox. Ctrl-click (⌘-click on Mac) or the middle mouse button opens the document on the website in a new tab. All documents are at logiflow.ru/legal.

Documents and consents in your profile

In the top-right corner click your profile → "Profile" → the "Documents and consents" section. In the mobile version it is under "Settings".

• Company contract — who accepted the contract on behalf of the company, when, and which editions. Company staff see this section; it is not shown to clients. The contract cannot be revoked.
• My consents — the Consent to personal data processing and, for staff, the confirmation of the assistant terms: when it was given, the "Open" (accepted edition) and "Revoke" buttons.

To revoke: "Revoke" → "Revoke and log out". The session ends, and on your next login LogiFlow asks for the consent again. You cannot give consent from the profile — the documents window asks for it at login.

Can you register on your own

• An employee or client of an existing company cannot register on their own — the account is created by the company administrator.
• A new company can: the "Sign up" button on the login page creates a company and an account for its administrator. How it works — Company registration.

What a role is

A role determines what you see in the system and what you can do. The same screen looks different for a manager and for a client: internal financial operations of the company are not visible to a client, and an employee of one company does not see other companies' data.

LogiFlow has six roles, from the broadest to the most restricted:

Role	Who this is	What they can do (in brief)
Superuser	Platform administrator (an employee of the vendor)	Full access to all companies. Used only for technical administration of the platform.
Administrator	Head of the logistics company	Manages users, roles, reference data, custom fields, print templates, notifications, and company settings — within their own company. Sees finances, analytics, and the activity log.
Head	Head of a department	Sees all the company's work: requests, shipments, finances, analytics. The activity log is not available to them.
Manager	Logistics manager	Creates and maintains requests and shipments, works with clients and counterparties, and with files. Does not see the Finances, Balance, and Analytics sections in the menu.
Warehouse worker	Warehouse employee	Sees requests and shipments, marks statuses and actual dates, works with files (cargo photos, warehouse documents).
Client	Transportation customer	Sees only their own requests, can create and track them. Does not see finances or other parties' data.

Full permission matrix

A detailed breakdown of "who sees and can do what" for each module is in Where to start → Permission matrix by role.

Where you land after logging in

• On desktop — on the Dashboard (the main screen with a summary).
• On a mobile device — in the mobile version (/mobile), with a simplified interface. More details in the Interface overview.

How to find out your role

In the top-right corner click your profile (the avatar with your name) → "Profile" — a window opens with your name, email, login and role, plus information about your company. If the role is shown incorrectly, contact your administrator.

What to do next

• If you are just getting started — Interface overview.
• If you want a concrete action plan for your role — Where to start.