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Troubleshooting

A collection of typical situations and what to do about them. If your problem is not here, write to support: support@logiflow.ru.

I can't log in​

Symptom: I enter my username and password, click "Log in" — the error "Invalid username or password".

What to check:

  1. What you type in the first field — you need the login from the email you received when the account was created (for an administrator who registered the company themselves, it is their email). Make sure the value is entered without typos.
  2. Keyboard layout — the password may be wrong because of a switch to the Russian layout.
  3. Caps Lock is off.
  4. Spaces at the edges of the username — they are sometimes copied along with the address from an email.
  5. The account is active — if the administrator has disabled you, contact them.
  6. The correct site — https://lk.logiflow.ru, not a lookalike domain. The old address lk.logiflow.pro no longer works — see below.
  7. The password has been set — a new account cannot log in without a password. First set one with the "Set password" button («Задать пароль») from the email (see First login).
  8. The password has not been reset by the administrator — if you received a "Password reset" email («Пароль сброшен»), the old password no longer works. Set a new one with the "Set password" button from that email.
tip

If the password does not work and you are sure you are typing it correctly, click "Forgot password?" on the login page and set a new one using the link from the email. Details are in Login and roles.

LogiFlow has moved to a new address​

Symptom: a bookmark or the LogiFlow icon on your phone opens lk.logiflow.pro, and the page does not load.

On 15 October 2026 LogiFlow moved to https://lk.logiflow.ru. The old address lk.logiflow.pro no longer opens, and there is no automatic redirect from it. Logins, passwords and all company data are the same.

What to do:

  1. Open https://lk.logiflow.ru and log in again. The browser remembers your login separately for each address, so you need to log in once on the new one.
  2. Check your view settings. The theme, language, collapsed menu, page size and table filters are stored in the browser and are also tied to the address. On the new address they start from the defaults — set them again.
  3. Update your bookmarks to the new address.
  4. If LogiFlow was installed as an app — an icon on your phone's home screen or in your computer's menu — remove the old icon and install it again from the new address:
    • on a phone, open https://lk.logiflow.ru/mobile and choose "Add to Home screen" or "Install app" in the browser menu;
    • on a computer, open https://lk.logiflow.ru and click the install icon in the browser's address bar.

Symptom: the "Set password" button in the email opens "Link is invalid" («Ссылка недействительна»).

The link is valid for 7 days and works only once. If you have already set the password, click "Log in". If not, click "Forgot password?" to get a new link, or ask your administrator to send the login link again.

If the administrator has reset your password, links from earlier emails no longer work — open the link from the "Password reset" email.

"Too many failed login attempts"​

Symptom: when logging in — "Too many failed login attempts. Try again in N min."

This is how LogiFlow protects an account from password guessing:

  • after 10 wrong passwords within 15 minutes, logging in to this account from your network is closed for 15 minutes;
  • if 50 wrong passwords pile up within an hour from different places, logging in is closed for an hour for everyone. An email "Login to the account temporarily closed" with a "Forgot password?" button is sent to the account's address.

What to do:

  1. Wait as long as the message says and type the password carefully (see "I can't log in" above).
  2. If you are already logged in on another device, you can keep working there — open sessions are not closed.
  3. If you need to log in before the time is up, or you did not enter the password that many times (someone may be guessing it), recover your password via "Forgot password?" on the login page: the new password opens the login immediately.

The email confirmation code doesn't arrive​

Symptom: After logging in, the "Confirm email" screen opened, but the email with the 4-digit code doesn't arrive.

What to check:

  1. The "Spam" folder — the email with the code may have landed there.
  2. The "Resend code" button — it becomes active after 60 seconds; click it to request a new code.
  3. The correct email — make sure the code is being sent to your current address (it is shown on the screen).
  4. Requests that are too frequent — if the system asks you to wait, wait for the timer to finish and try again.

If the code still doesn't arrive, contact your administrator: the email in your account or the mail service on the server may need to be checked.

The page doesn't load / keeps spinning​

What to check:

  1. Is the internet working? Open any other site.
  2. Reload the page — Ctrl+F5 (Cmd+Shift+R on Mac), this clears the cache.
  3. Clear the browser cache — sometimes an old cache gets in the way after a system update.
  4. Try another browser — Chrome / Firefox / Safari. The latest version of Chrome works best.
  5. Browser extensions — disable ad and tracker blockers (uBlock, AdGuard) for this site.
  6. VPN or a corporate proxy — these sometimes block LogiFlow's network requests.

If the same problem occurs on different devices, write to support — the problem is most likely on the server side.

Changes to a record are not saved​

What to check:

  1. Billing read-only mode — start here if everything at once stopped saving: requests, shipments, finances and files alike. Look at the top bar: a "Read only" («Только чтение») badge next to the company name means the subscription is suspended or the contract is terminated; saving shows a message with the reason. A client sees a "Changing data is temporarily unavailable" strip with your company's phone number. Access can be restored by the administrator or the head, and a contract terminated at the company's request or by decision of LogiFlow — only by support. See Billing and subscription.
  2. Are the required fields filled in? Fields with an asterisk * are required. If at least one is empty, the form will not save.
  3. The error message — look at the bottom of the form or next to the specific field (red text).
  4. Access permissions — your role may not have permission to edit this record. For example, a client can edit their request only in the initial status, while a warehouse worker changes only statuses and dates. See the Permission matrix.
  5. The connection to the server — try reloading the page and repeating the action.
How to tell billing apart from missing permissions

Missing permissions hit narrowly — one field or one record fails while everything else works. Read-only mode hits everything at once: nothing can be created, changed or deleted, while viewing and exports work normally.

I can't post a financial operation​

Symptom: I click "Post" — an error appears or nothing happens.

What to check:

  1. You have access to finances — operations can be posted by the administrator and the head. The manager and the warehouse worker have no "Finances" section at all; the client does see the section, but only with their own operations and without the right to post them.
  2. The company is not in read-only mode — while the subscription is suspended and after the contract is terminated every change is blocked, posting operations included. The sign is a "Read only" badge next to the company name. See Billing and subscription.
  3. All required fields are filled in — counterparty, item, account, amount.
  4. The amount is greater than zero.
  5. The operation date — not in the future and not outside the permitted range.
  6. The currencies of the account and the operation match — if they differ, an exchange rate must be specified.
  7. The linked shipment exists — if it was deleted, the operation is left "hanging" with a broken reference.

Email notifications don't arrive​

What to check:

  1. The "Spam" folder — add the sender to your address book.
  2. Profile → Notifications — the relevant type is not disabled.
  3. The email in the account — that it is current.
  4. The administrator — whether the email parameters are configured on the server. If no one in the company receives emails, this is the reason.

A file won't upload​

Symptom: An error appears when uploading a file.

What to check:

  1. You have permissions for files — uploading/downloading files in logistics is done by the manager and the warehouse worker. The client's access is limited.
  2. The file size — the limit depends on the category: images 10 MB, documents 25 MB, archives 100 MB, everything else 50 MB. See Files.
  3. The company storage has enough space — the message "Not enough storage space: X of Y GB used", followed by what did not fit and how much is free. An upload that does not fit into the remaining space is rejected as a whole — even if storage is not completely full; viewing, downloading and deleting files keep working. Delete files you no longer need or change the tariff — see Storage.
  4. The file name — without special characters: \ / : * ? " < > |. Cyrillic is allowed.
  5. The file is not corrupted — try opening it on your computer.
  6. The internet is stable — large files may break off on a poor connection. Try again.

The table shows the wrong data / strange numbers​

Symptom: One number in analytics, a different one in operations.

The most common cause: different filters. Analytics counts only posted operations, while the operations list shows all of them, including drafts. Turn on "posted only" in the list and the numbers will match.

Other causes:

  1. The period — one report uses "current month", another "last 30 days". These are different ranges.
  2. A counterparty or an item has been renamed — if yesterday the item was called "Transportation" and today it is "Transport services", the old data is linked to the old name.
  3. Cache — reload the page (Ctrl+F5).

Too few buttons / I don't see the section I need​

The most common cause: your role does not have permission for this function. This is intentional, so that the interface is cleaner. For example, the manager does not see Finances and Analytics, while the warehouse worker and the client do not see the Users section.

What to check:

  1. The role in your profile — whether it matches your job (the profile is in the top-right corner).
  2. If the role is wrong — ask the administrator to change it.
  3. If the role is correct but the section is missing — access to it may simply not be provided for your role. Check against the Permission matrix or ask your administrator.

A counterparty is not found in the dropdown list​

What to check:

  1. Active state — the counterparty may have been deactivated. Check in the "Counterparties" section with the "all" filter.
  2. Search — enter part of the name. The search looks at the name and the tax ID.
  3. Company — counterparty data is isolated by company; make sure the counterparty is registered in your company.

Document printing generated with an error​

Symptoms: The document downloaded empty, with missing values, or with variables instead of data.

What to check:

  1. The template is up to date — the administrator may have updated it. Open a fresh list of templates.
  2. All fields in the source record are filled in — if the template contains {{request.client.inn}} but the client has no tax ID specified, the document will be blank there.
  3. Permission to generate — the client does not generate documents from templates; this is done by company employees.

If the errors are regular, the administrator needs to check the template and the list of variables.

If none of this helps​

Collect the information for support:

  1. What you were doing — step by step, action by action.
  2. What you expected to see.
  3. What you actually saw — the error text, a screenshot.
  4. The browser and its version — Chrome 120, Safari 17, and so on.
  5. The time — when it happened, with the time zone.
  6. Your login — the email or username in LogiFlow.

Write to support@logiflow.ru — the more precisely you describe it, the faster you will be helped.