LogiFlow billing and subscription
This article is about paying for the LogiFlow service itself: the plan, the balance, the trial period, auto-renewal, and what happens if the subscription is not renewed. Do not confuse it with the finances of your shipments — those are a different section and different money.
The full terms are in the Subscription, Tariff and Payment Rules and the Public Offer Agreement (both in Russian). This article shows how it looks in the account.
While the contract is in force, work is not restricted — neither with a zero balance nor during the grace period after the paid period ends. Read-only mode is switched on in only two cases: the subscription is suspended or the contract is terminated. See Read-only mode.
The interface of LogiFlow is in Russian. Button labels and on-screen messages are given here in English, with the original Russian text in «» where it helps to find them on screen.
Where to look
Settings → Finances → Billing. The tab is visible to the administrator and the head. The manager, the warehouse worker and the client do not see it.
| Block | What it shows |
|---|---|
| "Subscription suspended" / "Contract terminated" | Only while the subscription is suspended or after the contract is terminated: until what date, what to do, and buttons |
| Current tariff | The plan, monthly price, limits, subscription status; the period, the charge day and the date of the next charge (or "Paid until"); the trial or grace period countdown; the auto-renewal checkbox; the "Change tariff" («Сменить тариф») button |
| Balance | The remaining amount, unpaid invoices, the "Request an invoice" («Запросить счёт») and "All invoices" («Все счета») buttons. "Low balance" («Низкий баланс») — when the balance does not cover the next charge (exactly the charge amount is not low); "Top up the balance" («Необходимо пополнить баланс») — when the balance is zero and a charge is ahead. When there is nothing to pay — LogiFlow has scheduled the termination of the contract, or the contract was terminated at your request or by LogiFlow — neither warning is shown |
| Usage | How many staff members and gigabytes are taken out of the plan's limit |
| Invoice details | Who invoices for payment are issued to. Like the "Request an invoice" button, the block appears once LogiFlow has filled in its own company details |
| Company contract | Who accepted the contract and when, and the document versions |
| Transaction history | The last 10 operations: top-ups, charges, surcharges, refunds — for example, "Payment for the period 12.10.2026–12.11.2026: tariff 'Team', 3 users" («Оплата периода 12.10.2026–12.11.2026: тариф «Командный», 3 пользователя») or "Balance top-up" («Пополнение баланса») |
Trial period
A new company gets a 14-day trial on the "Team" plan: up to 3 staff members and 10 GB of files. The countdown starts once the initial setup is completed. During the trial all functionality is available, the balance may be zero, and the plan can be changed right away and free of charge.
3 days and 1 day before the end, a "Trial period is ending" notification arrives. If the paid subscription will not start by itself (there is not enough money or auto-renewal is off), the administrator and the head see a strip at the top of the screen for the last 3 days.
When the trial is over:
- auto-renewal is on and the balance covers a month → the paid subscription starts, and the price of the month is charged immediately;
- otherwise, if there is money on the balance → the subscription is suspended (see Pause);
- the balance is zero → the contract is terminated (see Contract termination).
Subscription statuses
| Status | What it means | Access |
|---|---|---|
| Trial | The first 14 days after setup | Full |
| Active | The paid subscription is in force, including the grace period after the paid period ends | Full |
| Suspended | The trial or grace period ended without a renewal, and money is left on the balance | Read only |
| Contract terminated | 30 days to view and export the data, after which the data is deleted | Read only |
The status is shown as a coloured badge in the "Current tariff" block.
Paid period and charging
The paid period is a calendar month: it starts at 00:00 Moscow time on the activation day and ends at 00:00 on the same day of the next month (if there is no such day, on the last day of the month). On the tab these are the lines "Period: from … to …", "Charge day: the Nth of every month" and "Next charge".
The renewal amount:
- fixed plan — the plan price;
- scalable plan — the plan price plus a fee for every staff member above the included number.
Money is charged only from the company balance — nothing is ever charged to a bank card.
Users with the client role count neither towards the limit nor towards the price. Only active staff count — administrator, head, manager, warehouse worker.
Auto-renewal
The "Renew the subscription automatically from the balance" («Продлевать подписку автоматически с баланса») checkbox is in the "Current tariff" block. It is on by default. The administrator and the head switch it; under the checkbox you can see who changed it and when. LogiFlow may switch it off only at your written request.
- On — at the end of the period, the price of the next month is charged from the balance if there is enough money.
- Off — nothing is charged, even if there is enough money; instead of the charge date the tab shows "Paid until …". After the period ends the grace period applies — renew the subscription with the "Renew" («Продлить») button.
Grace period
If the period has ended and the subscription was not renewed, a grace period of 7 days with full access begins. The tab shows "Subscription not paid" (or "Subscription not renewed" if there is already enough money) with a date, and the administrator and the head see a strip at the top of the screen.
- Auto-renewal on — every night the system tries to charge again.
- Auto-renewal off — there are no attempts. If there is enough money, click "Renew": the window shows the amount, and the "Charge …" («Списать …») button renews the subscription.
- A top-up after which there is enough money renews the subscription immediately — whatever the auto-renewal setting.
When the subscription is renewed during the grace period, the new period is counted from the end of the previous one — the grace days are part of it.
If the subscription was not renewed within 7 days: with money on the balance the subscription is suspended, with a zero balance the contract is terminated.
Pause: the subscription is suspended
The pause begins when the trial or grace period has ended without a renewal and money is left on the balance.
- The data is available for viewing and export only. The remaining balance is not charged, and the data is not deleted.
- All staff see the strip "Subscription suspended: data is available for viewing and export".
- The pause lasts no longer than 12 months. Once a month a reminder with the remaining balance arrives, and 30 days before the end — a notice of contract termination. After 12 months the contract is terminated.
How to resume (administrator or head):
- if the balance covers a month — the "Resume subscription" («Возобновить подписку») button in the "Subscription suspended" block at the top of the tab: a window with the amount, then "Charge …";
- if it does not — top up the balance ("Request an invoice" button): the subscription resumes as soon as the money is credited.
The new period starts on the day of resumption; you do not pay for the days of the pause. The plan can be changed after resumption. The remaining balance can be refunded on request — the contract is then terminated.
Contract termination
The contract is terminated if the trial or grace period ended with a zero balance, if 12 months of pause have passed, at your request, or by decision of LogiFlow.
- For 30 days after termination the data is available only for viewing and export. All staff see a strip with the deletion date.
- After that the working data is deleted from the main system, and from backups no later than 60 days later. Reminders about the deletion arrive 14, 7, 3 and 1 day before.
- To resume the contract within these 30 days, top up the balance to the price of a month — the contract resumes as soon as the money is credited; if the balance already covers it, use the "Resume contract" («Возобновить договор») button. The new period starts on the day of resumption, and a pending plan downgrade is cancelled.
- A contract terminated at your request or by decision of LogiFlow can be resumed only by support.
To terminate the contract and get the remaining balance back, send a request to info@logiflow.ru (Subscription Rules, section 10).
Termination by decision of LogiFlow
LogiFlow may withdraw from the contract with advance notice: the contract is terminated 30 days after the notice, or, if a paid period is still running on that date, at the end of that period. Until then the service works as before, but nothing is charged. The "Current tariff" block shows a line like "The contract terminates on 15.11.2026 by decision of LogiFlow", and the plan cannot be downgraded. On that date the usual termination follows, with 30 days to export the data; the remaining balance is refunded on request.
Read-only mode
It is switched on only while the subscription is suspended and after the contract is terminated. During the trial, with an active subscription, in the grace period and with a zero balance, work is not restricted.
How to tell you are in it
- A "Read only" («Только чтение») badge next to the company name in the top bar.
- Staff see a strip at the top of the screen, and when they try to save — a message with the reason, "Subscription suspended — data is available for viewing and export only" or "Contract terminated — until 15.12.2026 data is available for viewing and export only", and what to do.
- The client sees "Changing data is temporarily unavailable. For questions, contact the company:" («Изменение данных временно недоступно. По вопросам обращайтесь в компанию:») and your company's phone number. Billing details are not shown to the client.
What is blocked and what is not
Any change to data is blocked: creating, editing and deleting in all sections, uploading files, adding staff, signing ETrN.
What keeps working: viewing, exporting all data, the "Billing" tab (invoices, resumption), changing your password, notifications, documents and consents, deactivating staff.
How to get out
Resume the subscription or the contract — see Pause and Contract termination. Access returns immediately; if the "Read only" badge is still there, reload the page.
How to top up the balance
"Balance" block → "Request an invoice" (administrator and head):
- The amount is filled in — how much is missing for the nearest charge, or the charge itself. You can change it.
- The payer is taken from the "Invoice details" block. If there are no details yet, fill them in right in the window: find the company by its taxpayer number (INN) or copy them from one of your accounts or cash desks. The KPP is required for an organisation (a 10-digit INN).
- "Issue invoice" («Выставить счёт») — an invoice numbered like
ЛФ26-000123is issued immediately and can be downloaded with the "Download PDF" («Скачать PDF») button. An email with the PDF goes to whoever requested the invoice and to the "Email for invoices" address. - Pay the invoice by bank transfer. The balance is topped up once the payment reaches LogiFlow and is recorded — not instantly. An overpayment stays on the balance.
Unpaid invoices are shown in the "Balance" block: "Invoice No. … for … not paid, due …". "All invoices" is the list with PDFs; an invoice without payments can be cancelled. There can be no more than three unpaid invoices.
If there is no "Request an invoice" button, write to support: support@logiflow.ru. Acts and universal transfer documents (UPD) are sent by LogiFlow's accounting department — by mail or through electronic document exchange (EDI).
Changing the plan
The "Change tariff" button in the "Current tariff" block is available to the administrator and the head. The window lists the plans with prices and limits; under the selected one it says when it takes effect and how much will be charged. Check the current plans and prices in this window.
- Upgrade — immediately, with a surcharge for the days left in the period. The end date of the period does not change. During the grace period there is no surcharge — the new plan is included in the renewal amount.
- Downgrade — from the start of the next period; the money for the current one is not refunded. If at renewal there are more files than the new plan's storage, or more staff than the new fixed plan's limit, the switch does not happen. If that is already the case now, or the plan is no longer available, the request shows a warning that the downgrade will not happen, and "Next charge" is calculated on the current plan; while the subscription is suspended, the warning says that the subscription will resume on the current plan. The request can be withdrawn with the "Cancel downgrade" («Отменить понижение») button.
- During the trial — immediately and free of charge.
- While suspended and after termination there is no button — the plan can be changed after resumption.
The switch is not possible if there are already more files than the new plan's storage or more staff than the new fixed plan's limit. On a scalable plan the extra staff become paid seats. The confirmation window shows the plan terms and links to the Subscription Rules and the Public Offer Agreement; if there is not enough money, it offers "Request an invoice".
If LogiFlow changes the plan terms
A price increase or a reduction of plan limits takes effect no earlier than 30 days after notice (Subscription Rules, clause 11.2). The administrator and the head receive the notification "Tariff terms will change from …" («Условия тарифа изменятся с …») — in the system and by email: what it was, what it will be and from which date. Companies on the trial period do not receive it — it arrives when the trial ends.
- New price — from the first period that starts on or after that date. A period already paid for keeps the old price. A period paid by an invoice issued before that date — at the invoice price.
- New limits — from the next period: the paid period keeps the old limits.
- The new terms do not suit you — you can change the plan, or switch off auto-renewal and keep working until the end of the paid period (clause 11.4).
Until the change takes effect, it is also shown on the "Billing" tab — above the plan block. If LogiFlow cancels the change, you receive "Tariff terms change cancelled" («Изменение условий тарифа отменено»).
Surcharge = difference in plan prices × days left ÷ days in the period. The days left are counted by the Moscow calendar, including today; the amount is rounded to kopecks once. Seats above the plan that are already paid for are taken into account. The surcharge for a staff seat is calculated the same way, from the seat price.
Plan limits
Staff
- Fixed plan — the limit is hard: an attempt to add a staff member above it shows "User limit exceeded: N/M. Change the tariff to add new users" («Превышен лимит пользователей: N/M. Смените тариф для добавления новых пользователей»).
- Scalable plan — a staff member above the included number takes a paid seat. When you add or activate a staff member or change their role, the "Seat above the tariff" («Место сверх тарифа») window shows the surcharge for the days left in the period; from the next period the seat is paid in full. The administrator or the head confirms it. During the trial there is no surcharge.
- Deactivation closes access immediately. On a scalable plan, a paid seat above the plan stays with the company until the end of the period — it can be given to another staff member without a surcharge — and the money for it is not refunded; from the next period the price goes down.
Notifications about approaching the limit arrive at 80, 90 and 100 %.
Storage
The limit is hard: an upload that does not fit into the remaining space is rejected as a whole, before the first file is written — even if storage is only half full but the batch of files is large. A message appears: "Not enough storage space: X of Y GB used", explaining what did not fit and how much is free, for example "Files of 300 MB do not fit, 140 MB free", with a "Billing" button (for the administrator and the head) or advice to ask the head to change the plan. Used and free space are rounded down. Viewing, downloading and deleting files work at any volume; LogiFlow does not delete the files themselves.
The volume includes files of requests, shipments and financial operations, the company's print templates and package photos. It does not include ETrN titles, generated print forms, archives and exports. Files uploaded into a form but never saved are deleted after a day.
On the "Storage" bar of the tab the percentage and the volume are rounded down — for example, "99.9 %" and "4.9 GB of 5 GB" (shown as «99,9 %» and «4,9 ГБ из 5 ГБ») — and from 90 % a warning appears: "Storage is almost full: files that do not fit into the remaining space will not upload." The volume rarely reaches 100 %: an upload that does not fit is rejected earlier. On a plan without a storage limit there is no bar — only the volume used, for example "1.2 GB, unlimited" («1,2 ГБ, без ограничения»).
The "Storage limit warning" notification arrives:
- at 80 % and 90 % — after the nightly check, titled "Approaching the storage limit";
- at 100 % or when an upload was rejected at 90 % full or more — titled "Storage is full". A rejection at a lower fill level sends no notification: the message shown at upload is enough.
The notification states how much is used, with the same numbers as the tab: "9.9 GB of 10 GB of storage used (99 %)" («Использовано 9,9 ГБ из 10 ГБ хранилища (99 %)»).
Only the highest level reached since the daily measurement last showed less than 80 % is repeated — by default no more often than once every 7 days; a higher threshold arrives without waiting for the interval. "Storage is full" arrives no more than 5 times until the measurement shows less than 80 % again. The interval and the number of repeats are set by the platform administrator.
Exporting all data
Settings → Users and system → Data export → "Download all data" («Скачать все данные») — available only to the company administrator. It also works in read-only mode.
A ZIP archive: Excel tables for requests, shipments, finances, counterparties and clients, drivers and vehicles, reference data, staff, consents and acceptances, ETrN, billing (subscription, balance operations, invoices) and the activity log; files of requests, shipments and finances, package photos, print templates, ETrN titles; a README describing the contents. Passwords, integration keys and tokens are not exported.
The archive is built in the background — when it is ready, a "Data export ready" notification arrives. The archive is kept for 7 days; a new export can be requested once a day.
Billing notifications
They go to the administrator and the head in the system. By email: critical ones (⚠) and "Trial period is ending" — always, the rest — according to personal settings; for "Balance topped up", "Tariff changed" and "User limit warning" the email is off by default, and "Charge successful" is not sent by email. Routing by role can be changed — see Notification settings.
| Notification | When |
|---|---|
| Trial period is ending | 3 days and 1 day before the trial ends |
| Upcoming charge | 5 days and 1 day before the end of the period — with auto-renewal on, if there is not enough money or a plan downgrade is scheduled |
| Paid period is ending | 5 days and 1 day before the end of the period — with auto-renewal off |
| Insufficient funds (grace period) ⚠ | The period has ended, auto-renewal is on, and there was not enough money |
| Paid period has ended ⚠ | The period has ended with auto-renewal off |
| Grace period reminder ⚠ | On the 3rd and the last day of the grace period |
| Subscription suspended ⚠ | The pause has begun |
| Subscription suspended — reminder ⚠ | Once a month during the pause: the remaining balance and the termination date |
| Contract will be terminated after the pause ⚠ | 30 days before the end of the pause |
| Contract terminated ⚠ | The contract has been terminated: the reason, the data deletion date, how to export and how to resume |
| Data deletion reminder ⚠ | 14, 7, 3 and 1 day before the deletion |
| Company data deleted ⚠ | The data has been deleted; by email only, to the saved addresses of administrators and heads |
| Contract will be terminated by decision of LogiFlow ⚠ · Contract termination cancelled ⚠ | Termination by decision of LogiFlow has been scheduled or cancelled |
| Tariff terms will change ⚠ · Tariff terms change cancelled ⚠ | LogiFlow raises the price or reduces the limits of the plan — at least 30 days ahead; details |
| Contract resumed | The contract has been resumed; after a pause — titled "Subscription resumed" |
| Charge successful | A charge for the period; in the system only, without email |
| Balance topped up · Staff seat paid · Tariff upgraded · Tariff changed · Tariff downgrade scheduled · Tariff downgraded | When the event happens |
| Tariff downgrade rejected ⚠ | At renewal the new plan's limits were not met — the period was renewed on the current plan |
| User limit warning | 80, 90 and 100 % of the limit |
| Storage limit warning ⚠ | 80 and 90 % of the volume; 100 % or an upload rejected at 90 % full or more — "Storage is full". Repeats — see Storage |
| Data export ready | To whoever requested the export |
They cannot be switched off: the email is always sent, even if you disabled email for that type. These are warnings that the company may lose access or data. The end of such an email says: "This is a mandatory notification — it cannot be turned off." («Это обязательное уведомление — его нельзя отключить.»)
Common questions
Suddenly nothing saves, although my rights are sufficient. Check for the "Read only" badge next to the company name and open Settings → Finances → Billing: the subscription is suspended or the contract is terminated.
A client writes that changing data is unavailable. That is the same read-only mode: the client is shown a neutral message and your company's phone number.
The balance is zero — will work stop? No. While the contract is in force, a zero balance restricts nothing. What matters is whether there is enough money at the end of the paid period.
We paid the invoice, but the balance did not change. Money is credited after the transfer reaches LogiFlow and the payment is recorded — not instantly. If the payment does not show up for a long time, write to support and give the invoice number.
I cannot add a staff member. Either the fixed plan's limit has been reached (change the plan), or the company is in read-only mode.
Related articles
- Users and permissions — who can create whom.
- Notification settings — who receives billing emails.
- Roles and permissions — the permission matrix, including billing access.
- Troubleshooting — what to do when changes are not saved.