Warehouse work from a phone
This article is a working instruction for the warehouse worker: what they do in the LogiFlow mobile version standing by the truck or on the yard. The general overview of the mobile interface and its navigation is in Mobile version.
The warehouse has four jobs on a phone: change statuses, maintain the cargo packages, take photos and enter the actual weight and volume.
What the warehouse can and cannot do
| Action | Warehouse |
|---|---|
| Change the status of a request and a shipment | ✓ |
| Leave a comment with the status | ✓ |
| Edit a shipment's comment and actual delivery date | ✓ |
| Create, edit and delete a request's packages | ✓ |
| Photograph packages | ✓ |
| Enter the actual weight and volume | ✓ |
| Work with a request's files | ✓ |
| Create shipments | — |
| Create requests from a phone | — |
| Edit the description, client, tariff, amounts | — |
| The "Finances" section | — |
If a change to a field the warehouse may not edit somehow gets submitted, the system shows no error — it simply drops that field and saves the rest. From the outside it looks like "I saved it and it did not save". The warehouse may set the comment, the status, the actual weight and the actual volume — other request fields will not stick.
Editing a shipment from a phone
In the shipment card the warehouse has two editable fields: the comment and the actual delivery date. The number, type, planned date and the rest are not shown in edit mode — the manager changes those. The status is changed elsewhere, by its own button on the card (see Changing a status).
Changing a status
- Open Requests or Shipments and find the record in the list.
- Tap the card — its screen opens.
- Tap the current status — the list of available statuses opens.
- Pick the new status and, if needed, add a comment — it stays in the history.
The list of statuses for a shipment depends on the shipment type: each type has its own set, created during the first setup. If the status you need is missing, it was not created for this type — ask your administrator.
Changing a status is the warehouse's most frequent action, and it is what triggers notifications: the client and the manager learn about the cargo's progress from exactly here.
Cargo packages
A package is one physical unit: a pallet, a crate, a box, a bag. A request may consist of several packages, and it is the warehouse that reconciles them with what actually arrived.
The request screen has a packages block with an edit button. A package card holds:
- Package number — required;
- Name — optional, for your own use: "Box 1", "Pallet with fragile goods";
- Packaging type — Pallet, Crate, Container, Bag, Barrel, Other;
- Dimensions — length, width, height in centimetres;
- Weight — in kilograms.
Dimensions are not just for the record: volumetric weight is calculated from them, and it affects the price of carriage. See The calculator.
Package photos
Photos are attached to each package — the main argument in disputes about the condition of the cargo.
- Open the package in the request.
- Tap "+" in the photos block.
- Choose "Take a photo" or files from the gallery — the phone offers the camera itself.
- Confirm the upload.
The limit is 10 MB per photo, but a phone snapshot usually weighs more. Before sending, the system shrinks it to an acceptable size itself, so you can shoot as-is. If the file still does not pass, you will see "The file is too large (maximum 10 MB)" — that shot has to be compressed by hand.
Photos in HEIC/HEIF (the iPhone default) do upload, but the preview shows a "HEIC photo" placeholder instead of the picture — browsers do not display that format. The file itself is unaffected.
Shoot before the cargo leaves: coming back to re-photograph a package after dispatch is no longer possible.
Actual weight and volume
On the request screen the warehouse can fill in the actual weight and actual volume — what really arrived, as opposed to what the client declared.
Fill them in on receipt: a gap between the declared and the actual figures is grounds for recalculating the price, and it is the actual values that later go into the calculation. The difference is explained in Requests.
Request files
The warehouse can work with a request's files: upload, download, delete. Consignment notes, acceptance certificates and photos of documents go here.
The client sees and downloads the files of their own requests. Attach documents the client should not see to the shipment, not to the request. See Files.
In practice: receiving cargo in five steps
- Find the request — the "Requests" section, search or a status filter.
- Reconcile the packages: how many actually arrived and in what packaging. Correct the list if it does not match what was declared.
- Photograph every package — the damaged ones especially.
- Enter the actual weight and volume.
- Change the status and write a comment if anything was out of the ordinary.
What to do when the connection drops
The mobile version cannot work offline: without a network an action is not saved and is not queued. When the connection is lost, a "No connection" banner appears at the top of the screen.
What to do:
- Wait for the network and repeat the last action — check that it saved before moving on.
- Do not upload a dozen photos at once in a weak-signal area — two or three at a time is safer.
- Status first, photos after. A status is one short action and goes through even on a poor connection; photos are heavier and break first.
If nothing saves at all
Check the top of the screen: if the company's subscription is suspended or its contract is terminated, the system switches to read-only mode, and then neither a status, nor a photo, nor a package will save — while the lists read perfectly well. This is not a problem with the phone. See Billing and subscription.
Related articles
- Mobile version — navigation, menu, appearance, limits.
- Requests — what declared and actual values are.
- Statuses — how the life cycle works.
- Files — rules for attachments and role permissions.